In order to have access to Aerostrat's support platform (documentation articles, requests for support, etc.), Zendesk, users will need to make an account.
To begin the process, click the following link: Zendesk
When the Aerostrat Zendesk page opens, click "SIGN IN" located in the upper right of the page.
When the "Sign in to Aerostrat" window opens, click "Sign up".
Note: If you have communicated with our support staff through email previously, you are already registered, but just don't have a password. In that case, click "Get a password" and a link to set a password will sent to your company email address.
When the "Sign up to Aerostrat" window opens, enter your full name and your company email address, then click "Sign up".
Once the form is submitted, you will receive a verification email with a link to create a password in order to access Zendesk.
Once signed in successfully, you will have access to the following:
Aerros: Click "Aerros" to go to the library of documentation articles.
Schedule Support: Click "Schedule Support" to set up a meeting with Aerostrat support.
Technical: Click "Technical" to access SSO information, user roles/permissions, reporting overview, etc.
Submit a Request: Click "Submit a Request" to submit a request ticket (bug, product feedback, etc.).
Support Model: Click "Support Model" button to view details of Aerostrat's support model.
Training: Click "Training" to view training opportunities, webinars, etc.
There is also a Search (under "How can we help?") function that will allow you to enter keywords in order to get to a specific place in the site.
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