Change Cookie Settings

There are times when a user is able to log in to Aerros, but gets a looping sign-in screen, or a blank page.  This article will detail the steps needed to change (Chrome) browser cookie settings in order for Aerros to load and function properly.

Change Cookie Settings:

• Open Chrome, top right, click More   , then Settings.

• Under "Privacy and Security" click "Site Settings".

• Under "Content", click "Cookies and site data".

• Ensure "Allow sites to save and read cookie data (recommended)" is toggled on and "Block third-party cookies" is toggled off.

• You can also add a cookie exception for your company Aerros environment URL:  <customername>.aerostratsoftware.com.  Click "Add" under "Sites that can always use cookies".

• Restart Chrome, then attempt to log back in.